The Foundation of Effective Leadership
Let's look at an example.
Sally started her consulting
business a year ago and has been doing very well. About a month
ago, she decided she needed to hire someone to help her since she
was getting busier and busier. After interviewing several candidates,
she decided to hire the best one of the group, Mary. She called
Mary on Monday to tell her she had gotten the job. They both agreed
that she would start the following Monday and that Mary could come
in and fill out all of the hiring paperwork at that time.
On Tuesday, of the same week, a friend of Sally's called her to
say that she had found the perfect person for Sally. Sally explained
that she had already hired someone, but the friend insisted. "Just
meet this girl. Who knows, maybe you might want to hire her in the
future!" Rather reluctantly, Sally consented. "Alright,
if she can come in tomorrow, I'll meet with her, but that's all."
"Oh, I'm so glad. I just know you're going to like her!"
Sally's friend exclaimed.
And Sally did like her. She like her a lot. Sally had met with Julie
on Wednesday morning. She was everything that Sally had been looking
for and more. In terms of experience, Julie far surpassed any of
the candidates Sally had previously interviewed, including Mary.
On top of that, she was willing to bring in clients of her own which
would only increase business. All in all, Sally knew this was a
win-win situation. But what about Mary? She had already given her
word to Mary that she could start work on Monday.
And yet she only had the resources to hire one person at this point.
Clearly, the best business decision was to hire Julie. But what
about the ethical decision? If her business did poorly or Mary couldn't
provide enough support, the business would suffer. As a result,
her family would suffer. Money was already tight, what with two
boys in college. And yet she knew Mary also had a family she was
supporting. Plus, she had been so enthusiastic about starting to
work.
Obviously, Sally had a problem - an ethical problem. Should she
hire Mary (whom she'd already given her word) or Julie (who was
obviously the best person for the job)? Questions like these touch
on our deepest values. Depending on who you would ask, you would
get strong arguments for both decisions. This is what we mean when
we talk about "gray area". So what is the answer?
According to Kenneth Blanchard and Norman Vincent Peale, authors
of The Power of Ethical Management, there are three
questions you should ask yourself whenever you are faced with an
ethical dilemma.
There are definite
advantages to owning your own business when you are wanting to establish
an ethics policy. You see, ethics come from the top. Without setting
an example at the top, it is often difficult, if not impossible,
to convince your employees that they too should be ethical in their
business dealings. A well-defined ethics policy along with an outline
of related standards of conduct provides the framework for ethical,
moral behavior within your company.
What is the benefit to developing such a policy, you may be wondering.
The benefit is higher employee morale and commitment which in most
cases leads to higher profits. But higher profits should not be
your motivating factor in defining your ethics policy.
An ethics policy should look at the bigger picture of how we relate
to society as a whole and what our responsibility is to the greater
good. Of course, in these days of downsizing and increasing change,
some may argue that these ideals are unrealistic. However, it is
important to note that most of the opponents of good ethics are
focusing on short-term versus long-term results. Many organizations
which have participated in the downsizing mania are beginning to
realize that they have traded long-term employee morale and productivity
for short-term profit margins.
The bottom line is "what goes around, comes around." If
you treat your employees with disrespect and distrust, chances are
they will do the same toward you.
When you are developing your ethics policy, you must decide what
it is you want your company to stand for, put it in writing, and
enforce it. According to Blanchard and Peale, you can base your
policy on five fundamental principles:
A company policy is a reflection of the values deemed important to the business. As you develop your ethics policy, focus on what you would like the world to be like, not on what others tell you it is.
The integrity self-test
was developed by Dr. Denis Waitley. In his book, Empires of the Mind,
Dr. Waitley outlines ten questions which he uses to test a person's
honesty and sincerity level. The questions address both work and personal
life situations. Since the test is in a self-testing format, be as
honest as you can. Remember, no one but you has to see the results
if you don't want them to.
Fill each blank with a 5, 4, 3, 2, or 1, using the following scale:
5 = strongly agree
4 = agree
3 = uncertain
2 = disagree
1 = strongly disagree
_______ 1.
I don't give in to the temptation to pad my expense account.
_______ 2.
I do a full day's work for a full day's pay.
_______ 3.
I never take office items, even small ones, for personal or family use.
_______ 4.
If my fellow workers were as honest as I, our company would never have to worry about white-collar crime.
_______ 5.
Those who know me consider my word my bond.
_______ 6.
"Loyal and faithful friend" is one way my friends would describe me.
_______ 7.
Recognizing how readily we influence the behavior of others, I strive to set a good example in all my endeavors.
_______ 8.
Each day I work at remaining honest in all interactions, both in and out of the office.
_______ 9.
If my spouse's emotional and physical fidelity were equal to mine, I would be satisfied.
_______ 10.
In general, my approach toward others, both at home and away from home, is to treat them the way I would like to be treated.
Once you have completed
the test yourself, pass it around to your employees. Often times,
people get caught up in "what everyone else is doing". By
raising people's awareness of their behavior, you will get them thinking
about what is right and wrong. This is an excellent way to introduce
your new ethics policy. Not only will people realize the reasons for
it, but they will also be more willing to accept the value of it.
Remember, you must consider the bottom line, but make it integrity
before profit.
Business Leadership
Business Roundtables
Business Ethics
Change Management
Leadership Traits
Leading Change
Leading vs Managing
Mentoring
Networking
Staying Informed
Management Resources
Managing
Leadership
Marketing
Financing
Strategic Planning
Business Technology
Special Interest Topics
Business Taxes
Recruiting
Staffing
HR Outsourcing
Medical Recruiting
International Services
Bilingual Recruiting
Global Locations
Company Information
Partnerships
Job Seekers
Online Degree Programs
Degrees by Career Path
Colleges by State
Careerbuilder.com
HotJobs.com
Monster.com
HR News
Benefits
Workplace
Recruiting
Business Process